A vehicle may be rented by a legal or natural person, provided the driver is at least 25 years of age and holds a valid category B driver’s license for a minimum of five years.

The vehicle may only be operated by persons explicitly named in the vehicle rental agreement.

Driving under the influence of alcohol, narcotics, or sedatives is strictly prohibited.

The vehicle may not be subleased.

The vehicle may only be used for tourism purposes and under no circumstances for activities prohibited by law, such as the transportation of weapons, drugs, or similar items.

Smoking and transporting animals in the vehicle are prohibited.

Driving speed must comply with legal speed limits and be adjusted to road conditions. The maximum speed is 110 km/h.

The daily mileage limit is 300 km. Additional kilometers are possible with prior agreement with the lessor and are charged at 0.40 € per kilometer.

Only suitable fuel, specifically EURODIESEL, may be used for the vehicle. Upon returning the vehicle, fuel receipts must be presented to the lessor.

The rental period commences upon payment of the full rental amount and the deposit, as well as the signing of the agreement by both contracting parties.

By signing the vehicle rental agreement, both parties confirm that the vehicle has been handed over in technically sound condition, clean, and with all accompanying equipment and documentation.

The vehicle is equipped with GPS tracking for security purposes, particularly in case of theft.

These General Terms and Conditions of Vehicle Rental (hereinafter: General Terms) regulate the mutual rights and obligations between the lessor and the lessee and constitute an integral part of the vehicle rental agreement. Prior to taking possession of the vehicle, the lessee shall pay a deposit as a security for returning the vehicle in the same condition and proper working order as it was received. The deposit must be paid to the lessor’s account no later than three working days prior to vehicle collection. The standard deposit amount is 1,500 €. However, should the lessor determine, based on justified circumstances specific to the case, that a higher deposit is necessary, the deposit may be increased to a maximum of 3,500 €.

In the event of any external damage to the vehicle, caused by the lessee or a third party, the deposit will not be refunded until the vehicle is repaired or a written statement is received from the insurer.

The deposit will be refunded to the lessee no later than 15 days after the vehicle is returned, provided there are no impediments as outlined in the General Terms (such as traffic violations, fines, damages to or within the vehicle, delays, etc.).

The lessee is responsible for all damages to or within the vehicle or its equipment that occur during the rental period and are not covered by insurance.

The lessor shall calculate the rental fee based on the current price list. The rental fee does not include fuel costs.

An advance payment of 30% of the total rental fee is required as confirmation of the reservation. The remaining balance must be paid no later than 45 days before the scheduled vehicle collection. If the balance is not paid at least 30 days prior to the collection date, the lessor reserves the right to retain the advance payment and cancel the reservation.

In the event of a rental cancellation:
Up to 45 days before vehicle collection, the lessor retains 30% of the advance payment.
Between 30 and 44 days before vehicle collection, the lessor retains 60% of the advance payment.
Between 15 and 29 days before vehicle collection, the lessor retains 80% of the advance payment.
Within 14 days or less of vehicle collection, the lessor retains 100% of the advance payment.

If the lessee is unable to use the vehicle at the agreed time due to prior damage or malfunction, the lessee may, in agreement with the lessor, either reschedule the rental for another date or receive a full refund of the amount paid.

Vehicle collection and return take place at the depot in KASTAV, located at BRESTOVICE 15b. Vehicles may be collected between 2:00 PM and 5:00 PM (Saturdays between 12:00 PM and 2:00 PM), and returned between 8:00 AM and 10:00 AM. A late return fee of €30.00 per hour will apply for every commenced hour of delay.

The lessee receives the vehicle in clean and proper technical condition, along with all accompanying equipment and documentation.

Upon returning the vehicle, the lessee is required to report any damage incurred during the rental period.

The rental period ends with the signing of the handover protocol, payment of any additional charges, and the refund of the deposit.

The lessee must return the vehicle in the same condition as it was when collected—undamaged, technically sound, clean, and with all accompanying equipment and documentation. The vehicle’s interior must be cleaned upon return, with particular attention paid to the sink, cooker, refrigerator, toilet, shower cabin, and bed and seat covers.

If the lessee fails to return the vehicle in a clean condition, cleaning fees will apply as per the current price list: interior cleaning (60.00–150.00 €), wastewater tank emptying (30.00 €), toilet cassette cleaning (100.00 €), and dishwashing (50.00 €).

While exterior washing of the vehicle is not required, if the vehicle is returned in an excessively dusty or dirty state, obscuring its true condition, the lessor will note this and conduct an inspection after cleaning. Any identified damages will be documented and reported to the lessee, who forfeits the right to dispute the documented condition.

The vehicle will also be deemed damaged if returned with scratches from trees or branches, needing polishing.

If the lessee requests to return the vehicle during nighttime hours, the deposit will not be refunded until the vehicle is inspected in daylight. In this case, the lessee waives the right to dispute the documented condition of the vehicle. A separate fee will be determined for nighttime returns on a case-by-case basis.

The vehicle must be returned with a full fuel tank. Otherwise, the lessor will charge the cost of refueling to full, along with a 30.00 € service fee.

Requests for an extension of the rental agreement must be made at least 48 hours before the scheduled return date. Extensions must be requested and approved via SMS or email.

The vehicle must be locked whenever unattended, and all documents must be kept secure and never left in the vehicle. Failure to do so will render the lessee liable for document or key loss, with a penalty of 500 €.

The lessee is responsible for any loss or damage to additional vehicle equipment.

The lessee and/or driver is financially liable for traffic violations. Should fines or costs relating to the rental period arise after the vehicle’s return, the lessee remains fully responsible for them.

In the event of a breakdown, the lessee must immediately notify the lessor via email or SMS and follow the lessor’s instructions, including taking the vehicle to a designated service center. Failure to comply with instructions, leading to further damage, will render the lessee liable for all additional repair costs. If the delay affects subsequent rentals, the lessee will be liable for the full amount of the canceled rental.

Any damage sustained during the rental period must be reported immediately to the lessor via email or SMS to facilitate timely repairs. If the lessee returns a damaged vehicle without prior notification, the lessor may charge 250 € for emergency procurement of replacement parts.

The lessee is responsible for tire damage.

A damaged or non-operational vehicle must not be abandoned.

In cases of significant damage or mechanical failure rendering the vehicle inoperable and not caused by the lessee, the lessee is entitled to a similar replacement vehicle within 48 hours. If no replacement is available, a proportional refund for the unusable rental period will be issued. For accidents, the lessee must provide a police report confirming no fault on their part to qualify for a refund.

For damage or breakdowns caused by improper use or negligence, the lessee is not entitled to a replacement vehicle or a rental refund. They are also responsible for all repair costs incurred. In such cases, the lessor may retain the deposit until repairs are completed, and the vehicle will be deemed to remain under the lessee’s rental until returned in good condition.

The lessor will make reasonable efforts to resolve breakdowns within 36 hours of notification. However, if repairs are not possible, the lessor accepts no liability for any losses or damages incurred by the lessee due to vehicle malfunction.

Any incident (e.g., traffic accidents, theft, vandalism, parking lot damage) must be immediately reported to local authorities and the lessor.

In the event of a traffic accident, the lessee must contact the lessor, call the police, complete the European accident report, and provide all related documentation, including alcohol testing results, upon vehicle return. Failure to comply will result in the lessee bearing all damage-related costs, regardless of fault.

The driver must not operate the vehicle under the influence of alcohol, drugs, narcotics, or sedatives. Violations will void insurance coverage, leaving the lessee fully responsible for all damages and costs.

All vehicles are insured for third-party liability (compulsory insurance), with coverage limits as prescribed by law. The driver and three passengers are covered for death or permanent disability, subject to insurance policy terms.

If the vehicle becomes inoperable, the lessor is responsible for returning the vehicle to the depot, provided the distance does not exceed 600 km. For greater distances, the lessee bears the transport costs. Appropriate travel insurance (e.g. ADAC) is strongly recommended.

If the lessee refuels the water or AdBlue tank with diesel fuel, a cleaning fee of 1,500 € will apply.

The lessor shall deliver to the lessee a clean and technically sound vehicle with a full fuel tank, a full fresh water tank, a full gas bottle (1 unit), toilet chemicals, an empty waste water tank, and a cleaned toilet cassette.

The lessor reserves the right to inspect the vehicle at any time during the rental period and may issue warnings to the lessee for any breaches of the rental agreement. In cases of severe breaches of the rental terms, or if there is a risk of damage or malfunction to the vehicle as a result of such breaches, the lessor reserves the right to terminate the rental agreement and demand the immediate return of the vehicle. In such circumstances, the lessee shall not be entitled to a proportional refund of the unused rental period.

In the event of significant damage, technical malfunction, or breakdown rendering the vehicle inoperable, for which the lessee is not at fault, the lessor will make every effort to provide the lessee with a similar replacement vehicle within 48 hours. If a replacement vehicle is not available, the lessor shall refund the lessee a proportional amount of the rental fee for the period during which the vehicle could not be used. In cases involving a traffic accident, the lessor is obligated to refund a proportional amount of the rental fee only upon receipt of a police report clearly indicating that the lessee was not at fault. The lessor reserves the right to deduct administrative costs from the deposit during the refund process.

The lessor shall not reimburse the lessee for accommodation expenses (e.g., hotel, motel) or transportation costs (e.g., taxi, rental car, train, airplane, bus) or any other expenses incurred due to vehicle damage, malfunction, or breakdown.

If the lessee rents bicycles and/or other similar equipment along with the vehicle, the lessor shall not be liable for the cost of repairs arising from the use of such equipment by the lessee.

If the lessee returns the vehicle earlier than the agreed rental period for any reason, the lessor shall not be obligated to refund a proportional amount of the rental fee for the unused rental days.

Failures of the radio system, air conditioning, refrigerator, cruise control, or water heating system shall not be considered breakdowns entitling the lessee to any compensation, reimbursement, or claims for reduced comfort or loss of time due to repairs.

The lessor reserves the right, at their sole discretion, to impose restrictions on travel with the rented vehicle in certain areas due to unfavorable road or weather conditions, as well as the distance to specific destinations relative to the rental period’s duration.

Travel to war zones is strictly prohibited.

Travel within Europe is permitted, except for travel to Cyprus, Russia, Belarus, Ukraine, Moldova, Turkey, Iceland, Greenland, the Canary Islands, Madeira, or the Azores.

Travel to Switzerland, Norway, Andorra, and Liechtenstein is permitted.

Any exceptions to these provisions require the prior written consent of the lessor.

The lessee and/or driver is obligated to familiarize themselves with and adhere to the traffic laws of the countries through which the vehicle is driven.

The lessee assumes full responsibility for any costs or time lost during travel in restricted areas.

The lessor collects, processes, and utilizes personal data while safeguarding such information as a trade secret, employing organizational, personnel, and technical measures to ensure data protection.

Access to and handling of personal data will comply to the Act on the Implementation of the General Data Protection Regulation (EU) 2016/679 of the European Parliament and Council which was issued on April 27th 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC. Appropriate technical and security measures will be implemented to protect personal data from unauthorized access, misuse, disclosure, loss, or destruction.

The lessor collects personal data from the lessee for the purpose of entering into a vehicle rental agreement. All personal data are strictly secured and accessible only to the lessor’s employees who require such information for the performance of their duties. All employees of the lessor are responsible for upholding the principles of personal data protection and privacy.

The lessor may disclose the lessee’s personal data exclusively to law enforcement authorities and/or other competent state authorities of the countries in which the lessee travelled with the rented vehicle in cases where the lessee has committed criminal offenses or violations, or in the event of a breach of the provisions of the vehicle rental agreement.

The lessor reserves the right to share the lessee’s personal data with roadside assistance services in the event of a vehicle breakdown.

The vehicle rental agreement concluded under these General Terms and Conditions shall be governed by the provisions of the Civil Obligations Act and other applicable laws of the Republic of Croatia.

All prices stated in the vehicle rental agreement include Value Added Tax (VAT) at the rate of 25%.

The vehicle rental agreement shall be drawn up in two copies, with one copy provided to each contracting party.

The court in Rijeka has jurisdiction over all disputes that might arise between the lessor and the lessee.